Remembering An Inspirational CEO
It was with surprise and sadness that I learned yesterday of the passing of Tony Hsieh, the former CEO of Zappos, after a house fire in late November in Connecticut in the US. He was only 46.
Zappos revolutionised online shopping and was one of the pioneers in the model of allowing free returns for any shoes bought through their website. They were also revolutionary in the premium they placed on excellent customer service.
