Last week I wrote about hopefulness. How it’s vital to progress, resilience and indeed high performance.
I remember back when I was going through a very dark time in my mid-20s, I had no hope whatsoever. I’m sure you’ve also had your moments.
But an important point in my journey of recovery was when I was introduced to a counsellor who seemed to have some answers.
My first question to him was this:
“Can you make the pain stop?”
He replied “No, but I’ll help you make the pain stop.”
That didn’t make complete sense at the time but all I heard was that it was possible to make the pain go away. And that brought hope back into my life. And that changed everything because then I was committed to putting the work in, and taking action.
It was with surprise and sadness that I learned yesterday of the passing of Tony Hsieh, the former CEO of Zappos, after a house fire in late November in Connecticut in the US. He was only 46.
Zappos revolutionised online shopping and was one of the pioneers in the model of allowing free returns for any shoes bought through their website. They were also revolutionary in the premium they placed on excellent customer service.
I was in Cornwall from last Thurs to Sat, working with my client, Chris Levine, www.chrislevine.com, and the creative forces behind one of the UK’s top attractions, the Eden Project (www.edenproject.com). The focus was on an exciting new idea to bring Eden’s message to the masses. (Bear with me, the inspiration is coming) Here’s some…