“Your blindspots are the things that really hurt you.” I was sitting in a meeting with a client, someone I have huge respect for and we were discussing the concept of blind-spots. “I know what my blind-spots are”, they commented. “Tell me more”, I replied. They listed a few things that they considered areas to…
Last week I wrote about hopefulness. How it’s vital to progress, resilience and indeed high performance.
I remember back when I was going through a very dark time in my mid-20s, I had no hope whatsoever. I’m sure you’ve also had your moments.
But an important point in my journey of recovery was when I was introduced to a counsellor who seemed to have some answers.
My first question to him was this:
“Can you make the pain stop?”
He replied “No, but I’ll help you make the pain stop.”
That didn’t make complete sense at the time but all I heard was that it was possible to make the pain go away. And that brought hope back into my life. And that changed everything because then I was committed to putting the work in, and taking action.
It was with surprise and sadness that I learned yesterday of the passing of Tony Hsieh, the former CEO of Zappos, after a house fire in late November in Connecticut in the US. He was only 46.
Zappos revolutionised online shopping and was one of the pioneers in the model of allowing free returns for any shoes bought through their website. They were also revolutionary in the premium they placed on excellent customer service.