It was with surprise and sadness that I learned yesterday of the passing of Tony Hsieh, the former CEO of Zappos, after a house fire in late November in Connecticut in the US. He was only 46.
Zappos revolutionised online shopping and was one of the pioneers in the model of allowing free returns for any shoes bought through their website. They were also revolutionary in the premium they placed on excellent customer service.
This is a phrase I heard earlier this year from a smart business owner (and it comes up with most people at some point).
It was an answer in relation to me asking what they thought was impossible but if they could do it, it would be amazing.
As it turned out, it wasn’t impossible – because they’re particular goal has been achieved by many other people. It’s just that it was impossible to them because they couldn’t see how to do it based on their circumstances.
It’s a very subtle mindset that can creep in on the best of the best.
And today is one such day. It’s a bank holiday in Ireland and I’m feeling like limiting my writing. I watch out for poems that strike a chord and this one below by Brazilian writer, Martha Medeiros, hits the mark on many levels.
A surprising amount of leaders I know enjoy poetry and for 1 minute of your time, this particular one has a high return on investment, if you’re open.
In my experience, when you try to achieve something great or important to you, there is something inside you that rises up.
I call it the ‘Inner Procrastinator’, and it’s usually a deadly quiet assassin of great results and a better life. It’s also incredibly clever and subtle, presenting you with super excuses to avoid what you know, deep down, you want to do.